About SpotOn POS

SpotOn Restaurant stands out as an all-encompassing, integrated solution in the market. Offering a range of features from cloud-based POS to commission-free reservations and online ordering to labor management software, it caters to the diverse needs of modern restaurateurs. What sets SpotOn apart is its commitment to eliminating common headaches associated with larger POS companies, such as lengthy contracts, unexpected fees, rate increases, and impersonal service.

Tailored for full-service restaurants, bars, and nightlife establishments, SpotOn provides a unified, efficient system to streamline business operations. Engineered for speed and convenience, the SpotOn Restaurant point-of-sale system features easily navigable table layouts, quick item additions to orders, and the flexibility to make instant menu adjustments.

The platform goes beyond traditional point-of-sale solutions by integrating key features such as email marketing, review management, and top-notch reporting and analytics. All of these functionalities are conveniently accessible through a single, integrated dashboard that adapts to your business’s mobility needs. The fully-integrated software encompasses essential components like online ordering, reservations, labor management, and loyalty programs, complemented by a suite of best-in-class integrations. SpotOn Restaurant is designed to empower businesses with a comprehensive solution that caters to their diverse needs.

SpotOn POS Features and Services

SpotOn Restaurant empowers operators with a comprehensive suite of tools to enhance profitability and streamline operations. The cloud-based point-of-sale system is not only intuitive but also designed to boost efficiency and speed. Complemented by flexible and reliable hardware, SpotOn Restaurant recently earned recognition as the Best Overall Restaurant POS system by NerdWallet. This accolade positions SpotOn ahead of competitors such as Toast, Lightspeed, Clover, and TouchBistro, scoring high marks for cost-effectiveness, capabilities, integrations, and customer support.

SpotOn Restaurant’s Point of Sale (POS) system offers not only robust functionality and high customization but also an easy onboarding process for restaurant staff. This innovative solution seamlessly integrates top-rated restaurant POS software with proprietary, patent-pending hardware. The hardware is meticulously designed to adapt to the distinct requirements of each restaurant, emphasizing efficiency, reliability, and user-friendliness. This streamlined approach empowers restaurant staff to provide a seamless and exceptional experience for their guests.

• Platform: SpotOn’s comprehensive platform encompasses a range of essential business tools, such as email marketing, review management, business analytics, and the ability to access financial capital. With SpotOn, businesses can seamlessly apply for and manage business loans to support their growth and operations.
• Hardware: SpotOn Restaurant’s hardware lineup consists of three essential components: the 15.6” Station, the 10” Counter, and the 6.5” Handheld. These devices have been meticulously designed with valuable insights from esteemed restaurant owners and operators who form an integral part of SpotOn’s Restaurant Advisory Council.
• SpotOn Teamwork: SpotOn Teamwork presents a solution to the increasing cost and complexity of the labor market by offering the restaurant industry’s most comprehensive labor management software. This tool is designed to enhance various aspects of workforce management, including scheduling, tip distribution, payroll preparation, labor cost analysis, and employee engagement.

○ Teamwork’s tip management solution stands out as the most customizable on the market, allowing for intricate adjustments to align with any restaurant’s tip rules. This capability streamlines the distribution process, saving managers hours of work. Moreover, it instills confidence in employees by ensuring fair and accurate compensation.

○ The labor solution offers peace of mind by allowing restaurant operators to establish automated scheduling and clock-in rules for their teams. This ensures compliance with local and state laws regarding clock-in roles.

○ Esteemed clients such as Boqueria, Gracious Hospitality Management, and Mina Group have attested that SpotOn Teamwork saves their managers up to 20 hours per week by simplifying labor-related tasks. For instance, the General Manager of The Bungalow Kitchen reports saving 5 to 7 hours each week through the smart scheduling and tip distribution features offered by Teamwork.

• Reporting: SpotOn provides a robust reporting solution that stands out for its depth and versatility. Restaurant operators can efficiently extract insights from visual dashboards or delve into detailed reports on various aspects of their operations, including sales, labor costs, product mix, and more. This comprehensive reporting feature allows for a thorough analysis of business performance.
• Order: SpotOn’s commission-free online ordering seamlessly integrates with the SpotOn Restaurant point-of-sale and SpotOn Loyalty. This allows operators to effortlessly monitor all online orders directly from the POS system while also incentivizing guests to reorder through their dedicated platform by offering loyalty rewards.

○ SpotOn clients experienced a median increase of 7.5% in their processed amount after utilizing SpotOn Order for 12 months. Over time, SpotOn Order accounted for approximately 16.6% of their processed amount.

○ Following 12 months of implementing SpotOn QR Code for Dine In, SpotOn clients observed a median increase of 5.2% in their check averages.

• Reserve: SpotOn Reserve provides restaurants with an intelligent table management solution, offering recommendations for table assignments and turn times based on server workload and capacity. It facilitates online waitlist management, enables direct communication with guests via two-way text messaging, and supports unique dining experiences, such as prefix meals. The guest data seamlessly integrates with the POS, empowering restaurants to leverage it for targeted marketing and email campaigns.
• Seat& Send: This is an innovative feature that enables guests to pre-order food or drinks, triggering immediate preparation in the kitchen upon their seating. This unique blend of Order and Reserve functionalities ensures quicker service, heightened guest satisfaction, and increased operational efficiency for restaurants.

Integration with 3rd party service providers

SpotOn is dedicated to crafting and providing top-notch restaurant management solutions for our clients. In pursuit of this goal, SpotOn collaborates with leading third-party technology providers to meet diverse customer requirements, swiftly adapt to market dynamics, and deliver optimal results for our clients. We’ve significantly expanded our integrations team, tripling its size, to actively seek, curate, and develop seamless integrations with industry-leading providers. This ensures that our clients benefit from a comprehensive and cutting-edge suite of services, including:

• Inventory Management: SpotOn seamlessly integrates with Inventory Management solutions such as MarginEdge, Craftable, and US BeerSAVER. This integration allows for the direct transmission of POS sales data, enhancing the capability to monitor inventory, keep tabs on menu prices, and conduct insightful comparisons between theoretical and actual costs. This streamlined process ensures efficient and accurate management of inventory-related aspects, contributing to enhanced operational control and cost-effectiveness.
  • By leveraging SpotOn in conjunction with integrated systems like Margin Edge, Tiny’s, and the Bar Upstairs in New York have realized significant time savings. Their chefs now save two hours daily, while managers save two hours weekly on tasks such as invoice processing and recipe creation. This streamlined process not only enhances efficiency but also contributes to maintaining quality and consistency across their culinary operations.
• Accounting: To enhance accounting efficiency, SpotOn seamlessly integrates with DAVO. This integration automates the extraction of POS sales data directly into a client’s accounting platform, minimizing manual efforts and reducing the likelihood of errors. Streamlining this process ensures a more accurate and time-effective approach to managing financial data.
• Online Order & delivery: SpotOn optimizes Online Ordering and Delivery through ItsaCheckmate integration, consolidating orders from various platforms into one POS system. Additionally, SpotOn facilitates smooth online deliveries by integrating with CaptainAI and DoorDash Drive, offering clients efficient control over both internal and external delivery drivers.
• Kitchen management: SpotOn collaborates with Fresh KDS to enhance kitchen operations. Utilizing an efficient Kitchen Display System (KDS), SpotOn anticipates a potential 13% monthly profit boost through increased order revenue and saved labor hours.

Service Fees

SpotOn provides straightforward and transparent pricing, eliminating long-term contracts and hidden fees. Subscription fees are flexible, billed monthly, and can be canceled anytime.

• SpotOn has a Payment Processing fee that is crafted for cost efficiency: $2.89% and $0.25 per transaction for most cards, ensuring affordability and value.
• Choose from diverse hardware options tailored to restaurant size, operational needs, and complexity. We offer financing and capital support with $0 upfront costs to launch your restaurant smoothly.
• SpotOn’s Restaurant POS software starts at $0/month per station, providing efficient and affordable service.

○ For just $25/month, the SpotOn platform fee covers email marketing, reporting, review management, and SpotOn Capital access for loans.

○ Customize your restaurant’s software with flat monthly rates. Explore options like reservations, and waitlist – $100/month, loyalty at – $65/month, commission-free online ordering – $45/month, as well as usage-based fees for labor management – $3/employee.

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Conclusion

SpotOn distinguishes itself not merely by introducing technology to the hospitality sector but by infusing a hospitality mindset into the realm of technology. The company’s motto, “tech that works the way you work,” underscores its commitment to flexibility, adaptability, and delivering outstanding customer support. With a widespread presence across the U.S., SpotOn ensures a hands-on approach, offering onsite installation, training, and expert assistance. Furthermore, their 24/7 support team is known for rapid response times, addressing inquiries in a matter of minutes. SpotOn is dedicated to providing technology solutions that seamlessly align with the unique needs and workflow of each business.